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Geek Squad Operations Agent Job - (thewoodlands, TX)

Job Title: Geek Squad Operations Agent Brand: Geek Squad Employment Category: Part Time Job Level: Entry Level City: The Woodlands State: TX About Us: About Geek Squad Best Buy Company and its Family of Brands Posting Job Description: What does a Geek Squad Operations Agent do? A Geek Squad Operations Agent is a brand ambassador for both the Geek Squad and Best Buy brands. They quickly and accurately manage the inbound and outbound phone calls and successfully manage the escalation process with third party vendors and internal service center repairs. They manage shipping/receiving and perform basic repairs and software installations. 70 of your time you will: :Run the administrative functions within Geek Squad and manage department communications. 30 of your time you will: :Manage product shipping and receiving. :Perform basic software repairs/installations and light touch repairs to products. :Perform other duties as assigned. What are the Professional Requirements of a Geek Squad Operations Agent? Basic Requirements: :3:6 months working experience in customer service experience Preferred Requirements: :High school diploma or equivalent :Associate degree in general electronics or computer repair :1+ years retail or customer service experience :1+ years experience diagnosing or repairing PCs or consumer electronics :Phone experience Additional Job Information: What are my rewards and benefits? Source:

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